Project Manager, Operational Support

Website First PREMIER Bank PREMIER Bankcard

First PREMIER Bank PREMIER Bankcard

Sioux Falls, SD

Job Description


Facility: PREMIER Bankcard
Location: Sioux Falls, South Dakota
Shift: Monday – Friday 8:00 a.m. – 5:00 p.m.
Job Status: Full-Time

About the Role

The Project Management Office is responsible for submission and management of projects for various business areas within PREMIER, including the P3 process, and Issue Management. This position will work in close coordination with Project Management Office Managers, other Project Managers, Project Testers, IT App Dev personnel, and business users.

*Multiple positions open*

Job Duties and Responsibilities

  • Perform project management in support of PREMIER business areas including direction to the project team, assisting in identifying and assigning tasks, identifying individual responsibilities, and time frames.
  • Manage the project lifecycle from the feasibility phase to post-implementation, being an advocate for projects and sponsors.
  • Research and analyze project requests received from the operational areas to ensure the project supports the sponsors and company goals, includes financial justification, identifies the programming, workflow changes, and technology needs for each project, and review for any unintentional/intentional negative impacts to other departments.
  • Write business requirement specifications including project scope, stakeholders, dependencies, test plan/strategies, and project details.
  • Create and maintain a healthy and positive working relationship with business areas involved with the project, as well as IT App Dev.
  • Follow P3 process of obtaining all necessary approvals (business requirements, functional design documents, and change control documents), submit to IT App Dev, monitor for acceptance, and prioritization.
  • Continuous communication to business users and/or IT App Dev on project status, new findings or recommendations, and other issues as they may arise, including but not limited to: project meetings and notes, written and verbal status updates to invested project team, promote and facilitate discussions for issue resolution.
  • Establish, maintain, and communicate all PMO and business area deadlines.
  • Work with the Project Management Office Testing Department to ensure accurate and approved test scripts are utilized, and testing is complete prior to any project release.
  • Coordinate and facilitate testing in business areas if needed, including identifying departments to perform testing. Provide testing procedures and monitor group performance and testing results, along with attending UAT meetings.
  • Gain appropriate business area approval prior to implementing any project.
  • Promote post release communication, validation from business areas, and attendance of post release meetings.
  • Utilize MS Project to record and track projects, including timesheets and schedules.
  • Ensure appropriate department goals, objectives, and procedures are satisfied.
  • Other duties as assigned, I.E. fulfilling requests from business areas for functional design documents.
  • Manage Regulatory and UDAAP Issues as assigned from research/discovery including implementation of any resolutions and closure of issue. Duties would include but are not limited to: ensuring areas impacted are represented on issue team, ensuring accurate criteria is provided for MIS analysis, working with Compliance to obtain remediation guidance, ensuring areas are creating and enhancing controls to validate issue does not occur again, and obtaining necessary approvals from Senior Sponsors and Compliance.

Skills and Qualifications

  • Must possess basic understanding of the credit card system and methodology
  • Two to four years of credit card experience and/or project management experience is required.
  • Exceptional interpersonal, creative, written, verbal, and group communication skills.
  • Along with the ability to work independently, show attention to detail, and problem-solving skills.
  • Word and Excel proficiency required.

Pay and Benefits

  • Additional monthly compensation for high performers in the form of incentives, spot awards and bonuses
  • Full medical benefits for 20+ hours/week. Medical plans and contributions to spending accounts with free dental, vision, EAP, life, AD&D, company match 401(k), long and short-term disability plans
  • Generous time off plans including PTO, Sick Pay, and Bonus Days
  • 401(k) – Dollar-for-dollar match up to 5% of total compensation, 100% employee-owned
  • Growth plans and career pathways having the opportunity to receive an hourly wage increase
  • PREMIER Wellness Program
  • Special discounts and pre-sell offers for Denny Sanford PREMIER Center events
  • Paid community volunteer hours
  • Special employee parties and incentives

Our Culture

At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health and wellness, fun and giving back. This is an environment where you will be rewarded, valued and celebrated for your hard work. We provide our employees a robust and expanded package of health benefits, incentives, growth and career advancement opportunities and some epic parties—from concerts by big-name artists to giving away cars. We believe in investing in our employees, their families and our communities.

Application Process

To ensure timely communication during the application process, please ensure that the “My Presence” portion of your profile is kept current. This should include your most recent phone number and email address. Additionally, please upload any relevant documentation, such as a cover letter and resume. Initial contact will be made via email. Please check your email regularly for any updates or sign in at to view any status changes.

Neither First PREMIER Bank nor PREMIER Bankcard, LLC discriminates in hiring or employment on the basis of race, color, religion, gender, national origin, age, disability, protected veteran status, or status within any other protected group.

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