NOC Technician I 

Website Midco

Midco

Sioux Falls, SD

Job Description

JOB PURPOSE:

To monitor critical network elements, fiber infrastructure and applications using various network monitoring systems in a 24×7 Network Operations Center (NOC) environment.

KEY FUNCTIONS:

  • Engage in proactive and reactive monitoring of the multi-service fiber optic network and related services, including video, telephone, Internet, and Enterprise IT services.
  • Evaluate network alarm conditions and service outages; follow procedures to validate and classify potential impact and escalate to the appropriate personnel.
  • Document and actively coordinate resolution of service outages; assist in troubleshooting and pinpointing service outage components.
  • Execute daily computer routines for mission critical applications.
  • Monitor network resources, components, and Enterprise systems and servers, for performance, equipment malfunctions, and/or service outages.
  • Log and document network events as they occur.
  • Communicate with users, group members, Engineering, Field OPS, and Management regarding service outages and/or equipment malfunctions.
  • Coordinate efforts with third parties and vendors to resolve problems and issues as they arise.
  • Provide timely, comprehensive support to internal customers; achieve resolution to outstanding problems or issues.
  • Perform preventative maintenance testing on the network as scheduled.
  • Perform proactive health checks as part of normal surveillance.
  • Compile timely, comprehensive, and accurate documentation and/or reports as requested.
  • Possess an in-depth knowledge of network resources and components, software monitoring tools, data communications protocols and hardware, and the video, Internet, and telephone infrastructure.
  • Possess strong, comprehensive technical and computer skills, including various applications, operating systems, etc.
  • Read and comprehend technical literature.
  • Update process documentation and internal knowledge base to ensure all procedures are known.
  • Track performance and capacity using basic statistical concepts and tools.
  • Be ready, willing, and able to travel.
  • Communicate effectively and professionally in all forms of communication with internal and external customers.
  • Adhere to Midco privacy guidelines to ensure each customer’s privacy.
  • Maintain regular attendance as required by your position.

ADDITIONAL FUNCTIONS ANDRESPONSIBILITIES:

  • Effectively communicate with other departments to handle any escalating issues in a timely manner.
  • Train and guide new hires as required.
  • Communicate effectively and professionally in all forms of communication with internal and external customers.
  • Function as an effective team member while supporting the efforts and strategies, initiatives and projects of other departments.
  • Support the mission, vision, and values of Midco. Apply personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in all areas of responsibility.
  • Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects.
  • Possess strong problem-solving, critical-thinking and decision-making skills while using good judgment.
  • Multi-task without loss of efficiency or composure.
  • Maintain a positive work atmosphere by acting and communicating in a manner that develops positive relationships with team members, customer and leadership.
  • Adhere to and actively follow Midco policies and procedures.
  • Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

  • Associate’s Degree or Vocational Certification in a related discipline is required.
  • Basic understanding of TCP/IP and other Internet protocols as well as experience with tools such as Ping, Trace Route, NS Lookup. Exposure to SolarWinds, Wireshark, RedCell, etc. is preferred.
  • Basic understanding of networking, RF signal processing, AC & DC power.
  • One year related technological experience required.
  • NCTI “Operations Center Technical Support I” certification completed within the first year of employment.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

  • The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch.
  • The noise level in the work environment is moderate.
  • Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

ABOUT MIDCO:

Midco:

  • Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
  • Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
  • Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

  • Free Midco internet & TV
  • Great opportunities to get involved in volunteerism
  • Generous 401(k) match and paid time away from work programs
  • And many more

VisitMidco.com/Careersto learn about employment opportunities and apply today.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer toMidco.com/FederalPosters.

To apply for this job please visit midcosf.hireclick.com.