Business Analyst I

Website First PREMIER Bank PREMIER Bankcard

First PREMIER Bank PREMIER Bankcard

Sioux Falls, SD

Job Description

Description

About the Role

PREMIER Bankcard is looking for an analytical individual to expand its team in Risk Management MIS to provide support for Collections analytics in the form of applying advanced analytic techniques and tools.This position is responsible for researching and responding to escalated complaints; identifying issues and determining root causes; servicing customer inquiries on social media and maintaining service levels; assisting system owner of company intranet; servicing confidential credit card accounts.

Job Duties and Responsibilities

  • Duties include compilation of customer data, portfolio statistical data, and performance data from multiple sources to provide consultation/expert advice to management.
  • Must interpret links between data being pulled and the impact to the overall business.
  • Ensure analytic assumptions are accurate and based upon sound financial and/or statistical principles.
  • Ad-hoc reporting and report edits (Determine appropriate data sets, design and write the appropriate queries, assess/interpret data results, determine output methods along with actionable recommendations, review with applicable management).
  • Assist senior staff or management in completion of special projects as assigned.
  • Communicating and clarifying with business areas to determine/identify reporting needs and business/customer requirements that are related to long/short-term goals of the business.
  • Must be able to fulfill the responsibilities of the position with Management oversight; assesses priorities and changing needs, and coordinate with others accordingly.
  • Basic statistical modeling and analysis of data using advanced software.
  • Seek out business opportunities and provide recommendations to Management.
  • Research new and innovative analytic techniques in support of business initiatives.
  • Conduct tasks in a manner that complies with all consumer protection regulations and treats consumers fairly.

Skills and Qualifications

  • Combination of education/experience (2-4 years) that would enable incumbent to meet essential functions and required competencies of the position.
  • Must possess basic understanding of credit card system.
  • Required competencies include: PC skills including SQL, Excel and Word.
  • Additional consideration given with SAS (or like modeling software) and Power BI experience.
  • Degree or advanced degree in Data Science/Analytics preferred.
  • Degree or advanced degree in related fields such as Statistics, Mathematics, Engineering, Computer Science, Actuarial and Business Administration and/or a combination of degree and/or relevant experience are accepted.
  • Able to facilitate the flow of work within the department(s) and as work is received from and provided to the department(s), within established productivity and quality requirements.
  • Engage in independent self-direction; assesses priorities and changing needs and directs oneself accordingly.
  • Ability to independently write queries, understand data table relationships and structures, and formulate actionable conclusions.
  • Attention to detail, strong analytical, organizational, multi-tasking, problem-solving and conceptual thinking skills.
  • Ability to adhere to company policies and procedures and uphold The PREMIER Way.
  • Additional consideration given with dialer system management experience.

Pay and Benefits

  • Additional monthly compensation for high performers in the form of incentives, spot awards and bonuses
  • Full medical benefits for 20+ hours/week. Medical plans and contributions to spending accounts with free dental, vision, EAP, life, AD&D, company match 401(k), long and short-term disability plans
  • Generous time off plans including PTO, Sick Pay, and Bonus Days
  • 401(k) – Dollar-for-dollar match up to 5% of total compensation, 100% employee-owned
  • Growth plans and career pathways having the opportunity to receive an hourly wage increase
  • PREMIER Wellness Program
  • Special discounts and pre-sell offers for Denny Sanford PREMIER Center events
  • Paid community volunteer hours
  • Special employee parties and incentives

Our Culture

At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health and wellness, fun and giving back. This is an environment where you will be rewarded, valued and celebrated for your hard work. We provide our employees a robust and expanded package of health benefits, incentives, growth and career advancement opportunities and some epic parties—from concerts by big-name artists to giving away cars. We believe in investing in our employees, their families and our communities.

Application Process

To ensure timely communication during the application process, please ensure that the “My Presence” portion of your profile is kept current. This should include your most recent phone number and email address. Additionally, please upload any relevant documentation, such as a cover letter and resume. Initial contact will be made via email. Please check your email regularly for any updates or sign in at http://www.firstpremier.com/careers to view any status changes.

Neither First PREMIER Bank nor PREMIER Bankcard, LLC discriminates in hiring or employment on the basis of race, color, religion, gender, national origin, age, disability, protected veteran status, or status within any other protected group.

To apply for this job please visit recruiting2.ultipro.com.