Customer Care Associate

Website Furniture Mart USA

Furniture Mart USA

Sioux Falls, SD 57104

Job Description


Grow with our family as a Customer Care Associate at our Furniture Mart USA Corporate Office in Sioux Falls, SD!Make a positive difference by playing a key role in achieving our customer satisfaction! This exciting opportunity allows you to utilize your excellent customer service skills while being a part of a fun, friendly, family-like team.NO sales or collections involved!

  • Full-Time (40 hrs/wk): Monday-Friday, 10:00AM-7:00PM
    • EVERY OTHER Weekend
  • Competitive Wage: $16/hour + Additional Tier Pay After 6 Months
  • Answer incoming calls from customers
  • Order parts for our customers, stores, and warehouses
  • Schedule sales orders, exchanges, credit memo’s, and in-home repairs
  • Follow-up with customers
  • Process cancellations & reschedule deliveries
  • Contact customers to schedule furniture deliveries


  • $ Competitive Wages $
  • Excellent Benefits Package including Medical/Dental/Vision/Life/Disability/Flexible Spending Plan/Health Savings Account/Paid Time Off/Employee Assistance Program/Referral Bonus/Profit Sharing 401(k)Plan with Employer MATCH!
  • Great Employee & Family Discounts on our beautiful furniture, mattresses, and accessories!
  • Casual Dress Attire


  • Upon job offer, must be able to pass a background check prior to starting employment
  • Computer and telephone experience required
  • Ability to listen and effectively resolve problems
  • Ability to act calmly under stressful conditions
  • Exhibit excellent verbal communication and listening skills
  • Possess customer-satisfaction focus with excellent customer service and interpersonal skills


IN PERSON at Furniture Mart USA Corporate Office – 140 E Hinks Lane, Sioux Falls, SD 57104


Furniture Mart USA is an Equal Opportunity Employer

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